When to Reach Out Right Away
Most orthodontic issues aren't true emergencies, but they still deserve a phone call so our Trapnell Orthodontics team in Provo can advise you on what to do next. Calling us first, rather than waiting until your next scheduled visit, gives us a chance to set aside the right time to address the issue properly and comfortably.
It's easy to feel unsure about whether something warrants a call, especially if it's your first time dealing with a loose bracket or a sore wire. As a general rule, if something about your braces or aligners feels off, painful, or different from usual, it's worth reaching out rather than waiting to see if it resolves on its own.
If you already have an appointment on the books and something comes up beforehand, let us know ahead of time so we're prepared to handle it when you arrive.
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Situations Worth Calling Us About
It's not always obvious what qualifies as an orthodontic emergency, so here are the situations that call for a phone call to our office:
- Loose or broken components: A loose band, bracket, or broken wire on your braces should be reported right away.
- Clear aligner issues: Problems with your Invisalign® or 3M Clarity aligner trays, or any part of that treatment, are worth flagging as soon as you notice them.
- Wire or appliance pain: If a wire or other part of your orthodontic appliance is causing discomfort, call us. We can often give guidance over the phone or schedule a visit if needed.
- Broken or lost retainer: This needs prompt attention, since going too long without a retainer can affect your results.
- Running low on wax or rubber bands: We can restock you, and wax is also available at most drugstores in a pinch.
- A lost separator: Replacements are easy to provide, just give us a call.
Managing Soreness After Adjustments
Some soreness during the first week after getting braces, or following a routine adjustment, is normal and not a cause for concern. Over-the-counter acetaminophen or another non-aspirin pain reliever typically helps, and a warm washcloth or heating pad against the jaw can ease general soreness while your mouth adjusts.
What Happens After You Call Us
Here's what to expect once you reach out about an orthodontic issue.
1
You describe what's going on
Our team will ask a few quick questions to understand the issue and how urgent it is.
2
We offer guidance or a fix over the phone
Many minor issues, like a poking wire or lost rubber band, can be managed at home with instructions from our team.
3
We schedule a visit if needed
If the issue needs hands-on attention, we'll get you in as soon as reasonably possible.
4
We address the issue at your visit.
Whether it's a repair, a replacement, or an adjustment, we'll take care of it and get your treatment back on track.
5
We check in on your progress
If the issue affected your treatment plan, we'll confirm everything is moving forward as expected at your next regular visit.
Reducing the Chances of an Emergency
Many orthodontic emergencies come down to a few avoidable habits, like chewing on hard objects, skipping foods on your restricted list, or letting your wax and rubber band supply run out. Keeping a small stash of wax on hand and sticking to your food guidelines go a long way toward keeping your treatment free of unplanned appointments.
Prompt Care for Unexpected Orthodontic Issues
Don't wait it out if something feels off. Reach out to our Provo team and we'll help you figure out the right next step.
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